Privacy Policy
Last Updated: January 1, 2025
DocTranslate takes your privacy seriously. This Privacy Policy explains how we collect, use, and protect your personal information.
1. Information We Collect
Account Information: When you register, we collect your name, email address, and encrypted password. Usage Data: Translation history, file names (not file content), language pairs, word counts. Payment Information: Necessary payment details for top-ups (full card/account information is handled by third-party payment processors). Log Data: IP address, browser type, and access timestamps for security and optimization.
2. How We Use Your Information
We use the collected information to: provide, maintain, and improve our translation service; process translation requests and payments; send service-related notifications; analyze usage trends to optimize the product; prevent fraud and abuse; and comply with legal requirements.
3. Document Data Handling
Regarding documents you upload: • Documents are used solely to provide the translation service • Files are retained for 30 days after translation for download, then automatically deleted • Documents are never used for AI model training • We never manually review your document content • All transfers are TLS-encrypted
4. Information Sharing
We do not sell your personal information. We may share information with: service providers (cloud services, payment processors) as necessary; as required by law or valid legal process; to protect the rights and safety of us, users, or the public.
5. Data Security
We employ industry-standard security measures including: TLS encryption for all data transfers; strong hashing for password storage; regular security audits and vulnerability scanning; strict employee data access controls.
6. Your Rights
You have the right to access, correct, delete, and port your personal data. To exercise these rights, contact: zzy@webarcx.com
7. Cookie Usage
We use cookies to maintain login sessions, remember preferences, and analyze platform usage. You can control cookies through your browser settings.
8. Policy Changes
We may update this Privacy Policy from time to time. For significant changes, we'll notify you by email or platform notification.
9. Contact Us
If you have questions about this Privacy Policy, please contact: zzy@webarcx.com